I have a faulty item. How do I return it?

You may return faulty goods for replacement, exchange or refund up to 30 days after you receive them. After that period, and up to six months, we’ll only be able to offer you a replacement.

To qualify as faulty or defective, the item will meet one or more of the criteria:

  • Has a manufacturing fault beyond typical wear associated with the product
  • Isn’t fit for purpose it’s been supplied for
  • Doesn’t match the descriptions or models shown to you at the time of purchase

Consumer rights websites such as Money Saving Expert have more detailed explanations of your rights when returning faulty goods.

We’ll professionally evaluate returns for processing as soon as we can, but please make sure they’re clean and dry! We reserve the right to refuse to inspect items that are just too dirty or wet.

For more information on our returns policy please read our full terms and conditions

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