What happens if I pre-order an item?

If you have ordered pre-order items with a launch date, we will reserve your total order until the launch date. When the pre-ordered item is available, the total order will be processed.

We cannot guarantee 24 hour delivery times on pre-order items, and the dates shown on the website are just estimates. While we will endeavour to process your order and have it ready for delivery to you on time, because of extended processing times it’s not always possible. The total order will be processed once the goods have been personalised.

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